Help Center

Slot19 FAQ —
Your Questions, Answered

Everything you need to know about playing on Slot19 — from creating your account and depositing with GCash, to withdrawals, game rules, and responsible gaming. Quick answers for Filipino players, all in one place.

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GCash & PayMaya
24/7 Live Support
21+ Only
All Topics Account Deposits Withdrawals Games App Responsible Gaming
Account & Registration

Creating a Slot19 account is quick and free. Head to the Register page, fill in your details — name, email address, mobile number, and a secure password — then verify your mobile number via OTP. Once verified, your account is active and ready to use. The whole process usually takes under five minutes. Remember, you must be at least 21 years old to register and play on Slot19.

The minimum age to play on Slot19 is 21 years old. This is in line with Philippine gaming regulations. We take age verification seriously — accounts found to belong to players under 21 will be suspended immediately and any funds returned. Please play responsibly and only if you meet the age requirement.

Account verification on Slot19 involves confirming your mobile number during registration via a one-time PIN (OTP). For full account verification — required before processing larger withdrawals — you may be asked to submit a valid government-issued ID (SSS, PhilHealth, UMID, passport, or driver's license). Verification helps protect your account and ensures faster withdrawal processing.

Go to the Login page and click "Forgot Password." Enter the email address or mobile number linked to your Slot19 account. You'll receive a password reset link or OTP — follow the instructions to set a new password. If you're still having trouble, reach out to our 24/7 live chat support team from within the app or website.

No. Each player is allowed only one Slot19 account. Creating multiple accounts is a violation of our Terms & Conditions and may result in all associated accounts being permanently suspended and balances forfeited. If you believe a duplicate account was created in error, contact our support team immediately to resolve it.
Deposits & Payments

Slot19 accepts the most popular Philippine payment methods, including:
  • GCash
  • PayMaya (Maya)
  • BPI (Bank of the Philippine Islands)
  • BDO (Banco de Oro)
  • Metrobank
All transactions are processed in Philippine Peso (₱ PHP). We're always working to add more payment options for Filipino players.

Log in to your Slot19 account, go to the Cashier or Wallet section, and select GCash as your deposit method. Enter the amount you want to deposit, then follow the on-screen prompts — you'll be redirected to the GCash payment flow to authorize the transaction. Once confirmed, your Slot19 balance updates almost instantly. Minimum deposit amounts may apply; check the cashier for current limits.

GCash and PayMaya deposits are typically instant — your Slot19 balance updates within seconds of a successful transaction. Bank transfers (BPI, BDO, Metrobank) may take a few minutes to a few hours depending on your bank's processing time. If your deposit hasn't reflected after two hours, contact our support team with your transaction reference number.

Minimum and maximum deposit limits vary by payment method and are displayed in the Cashier section of your account. Generally, GCash deposits start from as low as ₱50, making Slot19 accessible for casual Filipino players. Maximum limits depend on your account verification level. Fully verified accounts typically have higher deposit and withdrawal limits.
Withdrawals

Go to the Cashier section in your Slot19 account and select "Withdraw." Choose your preferred withdrawal method (GCash, PayMaya, or bank transfer), enter the amount, and confirm the request. Make sure your account is verified before submitting a withdrawal — unverified accounts may experience delays or have withdrawal requests held pending ID verification.

GCash and PayMaya withdrawals are typically processed within 1–3 hours during business hours. Bank transfers to BPI, BDO, or Metrobank may take 1–3 business days depending on your bank. Withdrawal requests submitted on weekends or Philippine public holidays may take slightly longer. You'll receive a notification once your withdrawal has been processed and sent.

Withdrawal requests can be declined for several reasons:
  • Your account is not fully verified — submit a valid government ID to complete verification.
  • Active bonus wagering requirements have not been met — check your bonus terms in your account dashboard.
  • The withdrawal amount is below the minimum threshold for your chosen method.
  • A security review has been triggered on your account — our team will contact you directly.
If you're unsure why your withdrawal was declined, contact our support team with your transaction ID for a full explanation.

Slot19 does not charge withdrawal fees on standard GCash and PayMaya withdrawals. Bank transfer withdrawals may incur a small processing fee depending on the bank and transfer amount — any applicable fees are displayed clearly before you confirm your withdrawal request. We aim to keep fees as low as possible so more of your winnings stay in your pocket.
Games & Gameplay

Slot19 offers a full game lobby covering multiple categories: Visit the Game page for the full lobby overview.

All Slot19 games use certified Random Number Generator (RNG) technology to ensure every spin, hand, and round produces a genuinely random and fair outcome. RNG systems are regularly audited by independent testing bodies. Live dealer games use real physical equipment — cards, roulette wheels — streamed in real time, so you can see every action as it happens. Slot19 is committed to transparent, fair gaming for every Filipino player.

Some Slot19 games offer a demo or practice mode that lets you explore the game mechanics without risking real money. Demo mode availability varies by game — check the individual game page for details. Live dealer games (MG Live and MT Live) require a real-money account to participate, as they involve real dealers and real-time betting rounds. Register a free account to access all available demo modes.

RTP (Return to Player) is the theoretical percentage of wagered money a game pays back to players over a large number of rounds. Slot19 games are designed with competitive RTP rates in line with industry standards. Specific RTP figures for each game are available in the game's information or help section within the lobby. Higher RTP means better long-term value for players — always check the game info before playing.
Slot19 App

Visit the Slot19 App page for full download instructions for both Android and iOS devices. The app gives you the full Slot19 experience — all games, cashier, live support, and account management — optimized for your phone screen. It runs smoothly on Globe and Smart LTE connections, so you can play from anywhere in the Philippines, whether you're in Manila, Cebu, Davao, or Quezon City.

Yes, the Slot19 app is completely free to download and install. There are no subscription fees or download charges. Standard mobile data charges from your network provider (Globe, Smart, DITO) may apply when downloading or playing over mobile data. We recommend downloading over Wi-Fi to avoid large data usage, especially for live dealer games which stream HD video.

Yes — the Slot19 app gives you access to the full game lobby, including all slots, live dealer tables, fish shooting, and bingo titles. Your account balance, bonuses, and transaction history are all synced in real time between the app and the browser version. You can start a session on your desktop and continue on your phone without any interruption.
Responsible Gaming

Slot19 provides several built-in tools to help you stay in control of your gaming:
  • Deposit Limits — set daily, weekly, or monthly deposit caps
  • Session Time Reminders — get notified when you've been playing for a set duration
  • Cooling-Off Period — temporarily pause your account for a set number of days
  • Self-Exclusion — permanently or temporarily exclude yourself from all Slot19 games
All tools are accessible from your account settings. Visit our Responsible Gaming page for full details.

To self-exclude, go to your account settings and select the Responsible Gaming section. You can choose a temporary self-exclusion period (e.g., 30, 60, or 90 days) or request a permanent exclusion. Once activated, you will not be able to log in or place bets for the duration of the exclusion. If you need immediate help, contact our support team directly — we take these requests seriously and process them promptly.

If you or someone you know is struggling with problem gambling, help is available. PAGCOR (Philippine Amusement and Gaming Corporation) provides responsible gaming resources and support programs for Filipino players. You can also reach out to mental health support lines in the Philippines. Slot19 encourages all players to gamble responsibly — gaming should be fun, not a source of stress or financial hardship. Visit our Responsible Gaming page for more guidance and resources.
Still have questions?

Our support team is available 24/7 to help Filipino players with any issue — account, payments, games, or technical problems. Reach us via live chat in the app or website, or send us an email. We typically respond within a few minutes during peak hours.

[email protected]

21+
Age Restriction

Slot19 is strictly for players aged 21 and above, in accordance with Philippine gaming regulations. We verify player ages during registration and reserve the right to request ID at any time.

Why Filipino Players Trust Slot19

Here's what makes Slot19 the go-to online gaming platform in the Philippines.

Instant GCash Deposits

Top up your Slot19 account in seconds using GCash or PayMaya — the payment methods every Filipino player already uses. No bank queues, no waiting. Your balance is ready to play the moment your deposit clears.

Built for Mobile Play

The Slot19 app and mobile website are designed from the ground up for smartphone play. Smooth performance on Globe and Smart LTE, touch-optimized controls, and a clean interface that works great on any Android or iOS device.

Secure & Encrypted

Your personal data and financial transactions on Slot19 are protected by 256-bit SSL encryption — the same standard used by major Philippine banks. We never share your information with third parties without your consent.

24/7 Filipino Support

Our support team is available around the clock via live chat and email. Whether you're in Manila, Cebu, Davao, or Makati — help is always just a message away. We understand Filipino players and speak your language.

Diverse Game Library

From high-volatility slots and live dealer tables to fish shooting and bingo — the Slot19 game lobby covers every style of play. New titles are added regularly, so there's always something fresh to try in the lobby.

Responsible Gaming First

Slot19 takes player wellbeing seriously. Deposit limits, session reminders, cooling-off periods, and self-exclusion tools are all built into the platform. We want every Filipino player to enjoy gaming safely and within their means.

Ready to Get Started? Join Slot19 Today

Registration is free and takes less than five minutes. Deposit with GCash, pick your game, and start playing. Available on Android, iOS, and desktop — 24/7, anywhere in the Philippines. Must be 21 years or older to play.

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Play on mobile? Get the Slot19 App.  |  Browse the Game Lobby.  |  Read our Responsible Gaming guide.