Player Protection

Responsible Gaming
at Slot19 — Play Smart

Gaming on Slot19 is meant to be fun — a form of entertainment, not a way to make money. We take our responsibility to Filipino players seriously. This page covers everything you need to know about staying in control, using our player protection tools, and getting help if you ever need it.

21+ Slot19 is strictly for players aged 21 years and older. No exceptions.
Our Commitment

Slot19 Puts Player Welfare First

Slot19 operates in alignment with the responsible gaming framework established by the Philippine Amusement and Gaming Corporation (PAGCOR). We believe that every Filipino player deserves a safe, fair, and transparent gaming environment. Our responsible gaming program is built around four pillars: Prevention, Protection, Support, and Transparency. Every tool, policy, and process on this page reflects that commitment.

PAGCOR-Aligned Platform

Your Protection Tools

Slot19 gives every registered player direct access to these responsible gaming controls — no waiting, no forms, available 24/7 from your account settings.

Deposit Limits

Set a daily, weekly, or monthly cap on how much you can deposit into your Slot19 account. Once your limit is reached, no further deposits are accepted until the period resets. You can lower your limit instantly, but increases take 24 hours to take effect — giving you time to reconsider.

Session Time Reminders

It's easy to lose track of time when you're deep into a game. Set a session timer and Slot19 will send you a reminder notification when you've been playing for your chosen duration — whether that's 30 minutes, 1 hour, or longer. A small nudge can make a big difference.

Cooling-Off Periods

Need a short break? Activate a cooling-off period to temporarily suspend your Slot19 account. Choose from 24 hours, 48 hours, 1 week, 1 month, or up to 6 months. During this time, you cannot log in, deposit, or place bets. The break starts immediately upon activation.

Self-Exclusion

If you feel that gaming has become a problem, self-exclusion is the strongest tool available. Requesting self-exclusion permanently closes your Slot19 account for a minimum period of 6 months, with options extending to 1 year, 3 years, or permanently. Self-exclusion cannot be reversed during the active period — this is intentional, to protect you.

Loss Limits

Set a maximum amount you are willing to lose within a given period. Once your loss limit is reached, Slot19 will automatically prevent further wagering until the period resets. This tool helps you stay within a budget you are comfortable with, regardless of how a session is going.

Reality Checks

Enable periodic reality check pop-ups that display how long you have been playing and how much you have wagered in the current session. These on-screen prompts appear at intervals you choose and give you the option to continue playing or end your session — keeping you informed and in control at all times.

How to access these tools: All responsible gaming controls are available directly from your Slot19 account dashboard under Settings > Responsible Gaming. If you need help activating any tool, our 24/7 live chat support team is ready to assist you immediately.

Strict 21+ Age Policy

Philippine gaming regulations require that all online casino players be at least 21 years of age. Slot19 enforces this requirement strictly — no exceptions, no workarounds. This is not just a legal obligation; it is a moral one. We do not want minors exposed to gambling in any form.

During registration, every Slot19 applicant must provide their date of birth and submit a valid government-issued ID for KYC verification. Accepted IDs include Philippine passport, driver's license, SSS/UMID card, PhilSys national ID, and PRC ID. Accounts cannot be fully activated until age verification is complete.

If Slot19 discovers or has reasonable grounds to believe that a registered account belongs to a person under 21 years of age, the account will be suspended immediately, all gaming activity will be voided, and any deposited funds will be returned to the originating payment method — whether that is GCash, PayMaya, BPI, BDO, or Metrobank.

Parents and guardians: If you believe a minor in your household has accessed or registered on Slot19, please contact our support team immediately via live chat. We will act on all such reports without delay.

Age Verification Process
1
Submit Your Date of Birth

Enter your complete date of birth during the registration form. Players born after the legal cutoff date will not be permitted to proceed.

2
Upload a Valid Government ID

Upload a clear photo of your Philippine government-issued ID showing your full name, date of birth, and photo. Accepted: passport, driver's license, SSS/UMID, PhilSys ID, PRC ID.

3
KYC Review

Our verification team reviews your submission. Most verifications are completed within 24 hours. You will be notified by email and SMS once your account is approved.

4
Full Account Access Granted

Once verified, your Slot19 account is fully activated and you can deposit, play, and withdraw — all within your chosen responsible gaming limits.

Self-Exclusion — How It Works

Self-exclusion is the most powerful responsible gaming tool available on Slot19. It is designed for players who feel that their gaming has moved beyond entertainment and is causing harm — financially, emotionally, or in their relationships. If you recognize yourself in that description, please use this tool. There is no shame in it; it is the right move.

When you request self-exclusion on Slot19, your account is immediately locked. You will not be able to log in, deposit funds, or place any bets for the duration of your chosen exclusion period. Any pending withdrawals will be processed to your registered payment method. Marketing communications will be suspended for the duration of your exclusion.

Available Self-Exclusion Periods
6
Months
1
Year
3
Years
∞
Permanent

Important: Self-exclusion requests are irreversible for the duration of the chosen period. Slot19 will not accept requests to lift a self-exclusion early under any circumstances. This is a deliberate safeguard to protect players during vulnerable periods.

How to Request Self-Exclusion
1
Log in to Your Slot19 Account

Go to Settings > Responsible Gaming > Self-Exclusion from your account dashboard.

2
Choose Your Exclusion Period

Select the duration that feels right for your situation. When in doubt, choose longer — you can always re-register after the period ends if you feel ready.

3
Confirm and Submit

Confirm your request. Your account will be locked immediately. You will receive a confirmation email. If you need help, contact our live chat support team who can process the request on your behalf.

Signs You May Need a Break

Honest self-reflection is the first step. If any of the following sound familiar, it may be time to use Slot19's responsible gaming tools or seek support:

Spending more than you planned to
Chasing losses to try to win back money
Borrowing money to fund gaming
Neglecting work, family, or responsibilities
Feeling anxious or irritable when not playing
Hiding your gaming activity from loved ones
Using gaming to escape stress or problems
Feeling unable to stop even when you want to
Support Resources in the Philippines

If you or someone you know is struggling with problem gambling, professional help is available in the Philippines. Reaching out is a sign of strength, not weakness.

  • PAGCOR Responsible Gaming Program — The Philippine Amusement and Gaming Corporation operates a responsible gaming framework and player protection resources for Filipino players.
  • National Center for Mental Health (NCMH) — Provides mental health support and counseling services across the Philippines, including for behavioral addictions.
  • Gamblers Anonymous Philippines — A peer support community for individuals dealing with compulsive gambling, with chapters in Manila, Cebu, and Davao.

Slot19 Support: Our responsible gaming team is available 24/7 via live chat. If you need to talk to someone or activate any protection tool, we are here — no judgment, just help.

Quick Self-Assessment

Answer these questions honestly. If you answer "yes" to three or more, we strongly encourage you to use Slot19's responsible gaming tools or speak with a support professional.

1

Have you ever spent more money on gaming than you originally intended to in a single session?

2

Have you ever returned to gaming the next day to try to win back money you lost?

3

Have you ever borrowed money — from family, friends, or a loan — specifically to fund your gaming?

4

Has gaming ever caused you to miss work, school, or important family commitments?

5

Have you ever felt the need to hide how much time or money you spend on gaming from people close to you?

6

Do you find it difficult to stop playing even when you have decided to, or when you are on a losing streak?

7

Has gaming ever negatively affected your mental health, relationships, or financial stability?

8

Do you think about gaming frequently when you are not playing — planning your next session or thinking about past wins and losses?

If you answered yes to 3 or more questions: Please consider activating a cooling-off period or self-exclusion on Slot19, and reach out to a support resource listed above. You are not alone — problem gambling is a recognized condition and help is available across the Philippines, including in Manila, Cebu, Davao, and Quezon City.

Ready to Play? Play Responsibly on Slot19

Slot19 is built for Filipino players who want great games, fast GCash payouts, and a platform that genuinely cares about their wellbeing. Register today, set your limits from day one, and enjoy gaming the way it was meant to be — as entertainment. Must be 21 or older to play.

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