Your privacy matters to us. This Privacy Policy explains what personal data Slot19 collects from players across the Philippines, how we use and protect it, and what rights you have under the Data Privacy Act of 2012. Please read this carefully before registering.
Six core commitments that define how Slot19 handles your personal data.
Slot19 collects only the personal data necessary to operate your account, process transactions, verify your identity, and comply with Philippine regulatory requirements. We do not collect data for its own sake — every data point we hold serves a specific, lawful purpose.
All personal data stored by Slot19 is protected using industry-standard encryption, access controls, and security protocols. Our systems are regularly reviewed and tested. We take the security of your financial and personal information seriously — especially for players transacting via GCash, PayMaya, BPI, and BDO.
Under the Philippine Data Privacy Act of 2012 (Republic Act No. 10173), you have the right to access, correct, and request deletion of your personal data. Slot19 provides clear processes for exercising these rights. Contact our support team at any time to make a data request.
Slot19 does not sell your personal data to third parties. We share data only with trusted service providers who support platform operations — such as payment processors and identity verification partners — and with Philippine regulatory authorities where legally required. All third-party partners are bound by strict data protection obligations.
Slot19 will only send you marketing communications if you have opted in to receive them. You can update your communication preferences at any time from your account settings. We will never send unsolicited promotional messages or share your contact details with third-party marketers without your explicit consent.
Slot19 processes personal data in compliance with the Philippine Data Privacy Act of 2012, its Implementing Rules and Regulations, and applicable PAGCOR guidelines. Our data practices are aligned with the standards set by the National Privacy Commission (NPC) of the Philippines.
Important: This Privacy Policy applies to all personal data collected by Slot19 through its website, mobile application, and any related services. By registering on Slot19 or continuing to use the platform, you acknowledge that you have read and understood this Privacy Policy and consent to the processing of your personal data as described herein.
Slot19 ("we," "us," "our," or "the Platform") is committed to protecting the privacy and personal data of all registered players and visitors to the Slot19 platform. This Privacy Policy has been prepared in accordance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173), its Implementing Rules and Regulations, and the guidelines issued by the National Privacy Commission (NPC) of the Philippines.
This Policy describes the types of personal data we collect from players across the Philippines — including those in Manila, Cebu, Davao, Quezon City, and Makati — how that data is used, how it is protected, with whom it may be shared, and what rights you have in relation to your personal data.
This Privacy Policy should be read alongside our Terms & Conditions, which govern your use of the Slot19 platform. Capitalized terms not defined in this Policy have the meanings given to them in the Terms & Conditions.
For the purposes of the Philippine Data Privacy Act of 2012, Slot19 is the Personal Information Controller in respect of the personal data collected through the platform. This means Slot19 determines the purposes and means of processing your personal data.
Slot19 has designated a Data Protection Officer (DPO) responsible for overseeing compliance with this Privacy Policy and applicable data protection laws. You may contact the DPO through the contact details provided in Section 14 of this Policy.
Slot19 collects the following categories of personal data from players and platform visitors:
Slot19 does not intentionally collect sensitive personal information as defined under the Data Privacy Act (such as health data, political opinions, or religious beliefs) unless specifically required for responsible gaming assessments or legal compliance purposes, in which case your explicit consent will be sought.
Slot19 collects personal data through the following means:
Slot19 uses the personal data we collect for the following purposes:
| Purpose | Data Used |
|---|---|
| Account registration and management | Identity, contact, and login data |
| Age and identity verification (KYC) | Government ID, date of birth, address |
| Processing deposits and withdrawals | Financial data, transaction history |
| Fraud prevention and anti-money laundering compliance | Identity, financial, and usage data |
| Providing and improving platform services | Usage, technical, and game activity data |
| Customer support and dispute resolution | Communications and account data |
| Responsible gaming monitoring | Game activity, session, and wagering data |
| Sending promotional communications (with consent) | Contact data and communication preferences |
| Regulatory reporting and legal compliance | Identity, financial, and transaction data |
Slot19 will not use your personal data for any purpose that is incompatible with the purposes listed above without first obtaining your consent or establishing another lawful basis for processing.
Slot19 processes your personal data on the following legal bases as recognized under the Philippine Data Privacy Act of 2012:
Slot19 may share your personal data with trusted third-party service providers who assist in operating the platform. These include payment processors (GCash, PayMaya, and banking partners), identity verification and KYC providers, IT infrastructure and cloud hosting providers, and customer support platform operators. All such providers are contractually required to process your data only on Slot19's instructions and to maintain appropriate security standards.
Slot19 may be required to disclose personal data to Philippine government agencies, regulatory bodies, or law enforcement authorities where required by law. This includes disclosures to the Anti-Money Laundering Council (AMLC), PAGCOR, the National Privacy Commission (NPC), and courts of competent jurisdiction. Such disclosures will be made only to the extent required by applicable law.
In the event of a merger, acquisition, restructuring, or sale of all or part of Slot19's business, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer and any material changes to how your data is processed as a result.
Slot19 does not sell, rent, or trade your personal data to third parties for their own marketing or commercial purposes. Any sharing of data is strictly limited to the purposes described in this Privacy Policy.
Slot19 uses cookies and similar tracking technologies on its website and mobile application to enhance your experience, maintain session security, and analyze platform usage. The types of cookies we use include:
You can manage cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the Slot19 platform. Continued use of the platform after being informed of our cookie practices constitutes consent to the use of cookies as described above.
Slot19 retains personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable Philippine law. The following general retention periods apply:
When personal data is no longer required, Slot19 will securely delete or anonymize it in accordance with our internal data disposal procedures.
Slot19 implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, loss, or destruction. These measures include:
While Slot19 takes all reasonable steps to protect your data, no electronic transmission or storage system is completely immune to security risks. In the event of a data breach that is likely to result in a risk to your rights and freedoms, Slot19 will notify you and the National Privacy Commission in accordance with applicable legal requirements.
Under the Philippine Data Privacy Act of 2012, you have the following rights in relation to your personal data held by Slot19:
Request a copy of the personal data Slot19 holds about you and information about how it is being processed.
Request correction of any inaccurate or incomplete personal data we hold about you.
Request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to legal retention obligations.
Object to the processing of your personal data for direct marketing purposes or where processing is based on legitimate interests.
Request a copy of your personal data in a structured, commonly used, machine-readable format where technically feasible.
Withdraw consent for processing based on consent at any time, without affecting the lawfulness of processing carried out before withdrawal.
To exercise any of these rights, please contact Slot19's Data Protection Officer using the contact details in Section 14. We will respond to all verified requests within fifteen (15) business days in accordance with NPC guidelines. We may need to verify your identity before processing your request.
If you are not satisfied with how Slot19 has handled your personal data or responded to your request, you have the right to lodge a complaint with the National Privacy Commission of the Philippines.
The Slot19 platform is strictly intended for adults aged 21 years and older, in accordance with Philippine gaming regulations. Slot19 does not knowingly collect personal data from individuals under the age of 21.
During registration, all applicants are required to confirm their date of birth and may be required to submit a government-issued ID for age verification. Where Slot19 discovers or has reasonable grounds to believe that an account has been registered by a person under 21 years of age, the account will be closed immediately, all gaming activity will be voided, and any deposited funds will be returned to the originating payment method.
If you believe that a minor has registered on the Slot19 platform, please contact our support team immediately so that we can take appropriate action.
Slot19 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or platform services. When material changes are made, we will notify registered players by email or through a prominent notice on the Slot19 platform at least seven (7) days before the changes take effect.
The "Last Updated" date at the top of this page reflects when the Policy was most recently revised. We encourage you to review this page periodically to stay informed about how Slot19 protects your personal data. Your continued use of the platform following the effective date of any amendment constitutes your acceptance of the revised Privacy Policy.
If you do not agree with any changes to this Privacy Policy, you should stop using the Slot19 platform and may request account closure in accordance with the Terms & Conditions.
If you have any questions about this Privacy Policy, wish to exercise your data privacy rights, or want to raise a concern about how Slot19 handles your personal data, please contact our Data Protection Officer:
Data Protection Officer – Slot19
Email: [email protected]
Support: Live chat available 24/7 via the Slot19 website and app
Response time: Within 15 business days for formal data privacy requests
If you are not satisfied with our response, you may escalate your complaint to the National Privacy Commission of the Philippines (NPC). The NPC is the government body responsible for administering and implementing the Data Privacy Act of 2012 and adjudicating complaints from data subjects.
For general platform support and account queries, visit our FAQ page or reach out via live chat. For questions about responsible gaming tools and self-exclusion, visit our Responsible Gaming page.
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